Financial Services Guide

Issue Date: 12 October 2017

Purpose and content of this FSG

This Financial Services Guide (FSG) is designed to provide you with information about the financial services we can provide you, and to assist you in deciding whether to use any of those services.

In particular, this FSG contains information about:

  • how we, our staff and other relevant persons are paid for the financial services offered; and
  • how to make a complaint and how complaints are dealt with.

Company details and how to contact us

Our Details On-Market BookBuilds Pty Limited ABN 31 140 632 024
Mail Client Services
On-Market BookBuilds Pty Ltd
Level 28, 25 Bligh Street
Sydney NSW 2000
Phone +61 2  8384 6448

Products and services we are licensed to provide

We provide services to companies wanting to offer financial products through our electronic platform, and to investors wanting to buy those financial products. We can also provide you with general financial product advice, but we do not provide personal advice.

We are also authorised to provide financial services to wholesale clients that are beyond the scope of this FSG.

Dealing services

Our Australian Financial Services Licence (# 421 535) authorises us to deal on your behalf by applying for, acquiring, varying or disposing of the following types of financial products:

  • Basic deposit products
  • Derivatives
  • Foreign exchange contracts
  • Interests in managed investment schemes, excluding investor directed portfolio services; and
  • Securities

We are also authorised to deal in financial products on our own account by issuing, applying for, acquiring, varying or disposing of the following types of products:

  • Interests in managed investment schemes excluding investor directed portfolio services; and
  • Securities.

General advice

Our licence authorises us to provide you with general financial product advice about:

  • Interests in managed investment schemes, excluding investor directed portfolio services; and
  • Securities.

We are not authorised to provide personal advice. We strongly recommend that you consider your own specific objectives, financial situation or needs and seek independent accounting, financial, taxation, and legal advice, before making any investment decision.

What is general advice?

General advice may differ from what you might commonly understand or expect. General advice under Australian law can include statements or OMB opinions about the market and products that we recommend to you.

Any advice provided or any discussion you have with an OMB employee in relation to any product, should only be regarded as general advice and will not take into account your objectives, financial situation or needs.

What is personal advice?

OMB does not provide and is not authorised to give personal advice. Personal advice is financial advice that takes your particular financial situation, objectives or needs into account. If you require personal advice you will need to speak to your financial adviser.

Financial products available through OMB platform

We provide an electronic platform that allows companies or other entitles (Issuers) to issue securities, and investors to buy those securities. The name of the Issuer and the details of the offer are clearly displayed on the platform.

OMB is acting on behalf of the Issuers to assist them in obtaining applications, and is also acting on behalf of investors applying for shares.

If the Issuer is conducting the offer under a prospectus, a product disclosure statement (PDS), or other offer document, this document will be available through our platform. You should read this offer document carefully before investing.

Other documents relevant to making investment decisions

If you are an investor thinking of investing in an offer made on our platform, you should read the prospectus, product disclosure statement (PDS) or other offer document relating to the offer in full. This document is designed to give you information to allow you to make an informed decision about whether to buy the financial product. It includes information about the rights attaching to the financial products offered and the financial position, performance and prospects of the Issuer.

Some offers not available to all investors

Sometimes an Issuer will conduct an offer without the protections required for retail investors (eg providing an offer document). These types of offers are only available to certain eligible investors. 

You may be eligible to participate in these types of offers if you are a “wholesale” investor under the Corporations Act. If so, you will be asked to verify your investor status prior to placing an order on the OMB platform. Please check the Terms and Conditions of each offer as to whether you are eligible to participate.

Fees and charges

Issuers pay us fees for our financial services. These fees are agreed with each Issuer and are typically calculated as a percentage of the value of new financial products sold (i.e. based on the amount of new funds raised) via OMB’s platform. We may also charge a separate advertising and marketing fee to cover this component of our services. We may also charge a success fee if the offer reaches certain agreed targets.

Our Issuer fees relate only to the transaction and we are not paid any form of trailing commission.

Fees will vary from offer to offer. If you are an investor and would like to know further particulars of any remuneration, commission or benefits payable to OMB in respect of a particular offer, you can request this from us in writing using the contact details shown in this FSG.

Investors who bid for, or purchase, financial products via the OMB platform are not charged brokerage or any other fees by OMB.

Other benefits to us

In addition to the fees and charges paid by issuers, OMB is entitled to retain any interest on application moneys deposited with us.

OMB employees, representatives and directors are remunerated by way of salary and other employee benefits. A discretionary cash bonus may be paid to employees and directors as part of their remuneration, based on their performance, and/or the performance of OMB as a whole.

OMB employees, representatives and directors do not receive commissions or benefits calculated by reference to the quantity or value of financial products they sell.

Benefits for those who refer customers to OMB

We may pay a commission, or other benefits, to parties who refer customers to us. This may be calculated as a percentage of the total value of financial products subscribed for by the person(s) in relation to a capital raising. The percentage that may be payable will vary for each offering. You may make a written request for the particulars of any referral fees payable in respect of a particular offering. We have no obligation to identify the identity, or identities of any referred member(s), to whom a referral payment, or non-payment, relates.  Any such payments are not an additional cost to you.

Instructing us to buy financial products

Investors who want to place an order to bid for or to buy financial products that are available via the platform must give OMB instructions electronically.  This process is explained on OMB’s website and offer platform. We recommend you read the “how do I bid” section in the FAQ’s available on the OMB website and offer platform.

A record of instructions

If you are an investor and you instruct OMB to bid for new financial products via OMB’s electronic platform, OMB will record that instruction.

You may request a copy of the instruction relating to application. You must make the request within seven years after the date of the instruction and should direct the request to our email or mail address.

Questions or complaints

OMB is committed to providing a high standard of service to clients. If you have a query about the quality or level of service, we would like to hear from you.

OMB has established a complaint resolution procedures which is set out below:

Step 1:       Contact Us

Your first point of contact for raising concerns or providing feedback is to get in touch with us. Usually problems can be quickly rectified and the sooner you refer an issue to us the better.  This can be done by:




+61 2 8384 6448

Step 2: Complaints Officer

If you are unhappy with the response you have received, you should write to our Complaints Officer who will work closely with you to address your concern quickly and amicably. We will update you regularly until the matter is resolved.

Mail Complaints Officer
On-Market BookBuilds Pty Ltd
Level 28, 25 Bligh Street
Sydney NSW 2000

Further help options

Step 3: Independent Dispute Resolution

If you are not satisfied with the resolution offered by our Complaints Officer, you may lodge a complaint with the Credit and Investments Ombudsman (CIO).  The CIO is an independent dispute resolution scheme of which OMB is a member.

Please note that before CIO can investigate your complaint, they generally require you to have first provided us with the opportunity to address the complaint.

There are various time limits that apply when a compliant can be made to the CIO. For example, the compliant must be made within two years from when a final response is given at the internal dispute resolution. We recommend you look at the CIO website for details.

Mail Credit and Investment Ombudsman (CIO)
PO Box A252
Sydney South, NSW, 1235
Phone 1800 138 422 or 02 9273 8400

Compensation Arrangements

OMB has professional indemnity insurance in place which satisfies the requirements for compensation arrangements pursuant to s912B of the Corporations Act and ASIC policy guidance. This policy is subject to terms and exclusions and covers claims made against OMB in relation to financial services provided by our current and former employees.

Neither OMB, nor any of its directors, authorised representatives, employees, or agents, makes any representation or warranty as to the reliability, accuracy, or completeness, of any advice. Nor do they accept any liability or responsibility arising in any way (including negligence) for errors in, or omissions from, this document or advice.